Frequently Asked Questions

What is The KEY?

The KEY is an All-In-One Sales, Marketing & Communications Platform.

The KEY is the ONE TOOL that will allow you to streamline, uplevel, and automate your business.

What subscriptions can I replace with the KEY?

We personally got rid of Squarespace, Flodesk, Shout/Project Broadcast, Calendly, Planoly, Google Forms, MemberVault, Zapier, and more...

What type of tech support do you have?

We know that the majority of our subscribers are BUSINESS OWNERS, not IT Specialists. If tech is not your jam, no worries, we've got you!! It is a TOP PRIORITY for us that you receive the very best tech support as you streamline, uplevel, and automate your business.


Our Tech Team is available 24/7 via Chat Widget. You will LOVE them. They work great with screenshot and Looms (back and forth), and if they feel it's necessary, they will offer to jump on Zoom with you. Do you love getting your questions answered right away? Yeah, we do too.

We also have a private Facebook group for members of The KEY where will provide strategy, support and training.

How hard is it to setup my account?

We offer a complementary done-with-you setup and customization for your KEY account. Your account will be ready to use so you can hit the ground running right after your call. We use best practices discovered over time to fully complete an optimal setup for your KEY. You can schedule your onboarding call once you have purchased The KEY.

What you'll set up on your complementary onboarding call:

Account settingsDomain/subdomains

Create, setup & configure text account

Create, setup & configure email account

Create, setup & configure Stripe account

Customize account with logo & brand colors

* We also offer trainings, tutorials, courses etc. to help you optimize your account as you go!

You can schedule your onboarding call once you have purchased The KEY.

Why do I need a domain?

The KEY is a software service that allows you to add a custom domain to any funnel, website, or membership site that you create. The goal is to really scale your business and you can best achieve that by customizing our software to YOUR company.

Why is this important? Brand identity: Your custom domain name becomes your company's brand. Credibility: A custom domain name boosts credibility and makes your website appear professional and legitimate.

Where do I purchase a domain?

You can purchase a domain from any Domain Registrar of your choice.

We recommend purchasing from Google Domains or Cloudflare. A domain will typically run you $12-$30 per year depending on the one you select. You will own your domain separate from your KEY subscription.

There is no limit to how many domains you can host on your KEY.

*We will soon be offering the option to purchase your Domain directly with The KEY.

What if I already have a website?

You have a few options depending on your situation.

The KEY has complete website building options. You can start fresh and build a new site.

If you have a WordPress site, you can work with our Tech Support Team to migrate your current site.

If you love your site, you can keep what you have and integrate our forms and landing pages into what you already have built. This is the least ideal option as in order to experience the full power of our automations, you will want to have your site be built on our platform. Also, most people are looking to cut excess platforms/logins/subscriptions. Moving your site to the KEY does that. There is no rush to move though!

How much is texting with The KEY?

Texting is an OPTIONAL add-on inside of your account, If you would like to turn on texting (highly recommended!), it will cost $2.30 a month to host a number which you can purchase inside your KEY.

Texting segments cost about 1.5 cents per segment, which breaks down to 635 text segments for $10. This is MUCH lower than any other text platform out there. The 'going rate' is 500 credits for $18.

The best part is... you only pay for what you use. There are no monthly minimums or maximums.

*A SMS 'segment' is considered 160 characters. Longer messages will be billed per segment. Adding photos to text makes it an MMS and also adds additional segments to a messages, in turn increasing the cost. Because of this, we recommend sending shorter, text-only messages as much as possible.

How much is email with The KEY?

Email costs .08 cents per message sent. That is a fraction of a penny, a teeny tiny amount. That breaks down to about 12,000 emails for $10. If you send 12,000 emails a month or less, that is only $10 or less spent on email a month. If you send a ton of emails, you may want to keep the bulk of you outgoing messaging on another platform, depending on the price.

We suggest that you figure out the average amount of emails you currently send in a month. Then figure out how much it would cost you to send that many on the KEY. To find your price in $, use this equation: # of emails x .00081 . Compare that to how much you spend each month for your email provider. And then do what makes sense for your business. You're the boss!

The best part is... you only pay for what you use. There are no monthly minimums or maximums.

Can I port over a phone number from another texting service?

Porting a phone number can be a complicated and drawn out process. It can be done though in most cases! We only recommend porting over a number if absolutely necessary. In most cases, your customers will not care if you switch numbers.

If you are married to your number, you can fill out THIS FORM to start a request for a port. We will ask you for some basic information and then submit your info to our Tech Team. They will reach out to your current host and begin the request process and reach out to you if necessary.

What is The KEY cancelation policy?

If you would like to cancel your account, please email [email protected] so we can assist you with closing your account.

Do you have an Affiliate Program?

Yes! We are so grateful for our KEY subscribers. If you share your love for the KEY with your friends and downline, we would like to reward you for doing so.

Our Affiliate Bonus is a 10% recurring commission for every month your referral has an active subscription with the KEY. Commissions are paid out monthly via PayPal.

The KEY Affiliate Program is open to all active KEY subscribers.

To learn more about the Key Affiliate Program, and to partner with us as an affiliate you can see our Affiliate Program here.

LAST UPDATED SEP 28th, 2024

© Copyright Essential Connection Co. 2024

© Copyright Essential Connection Co. 2024